OpenTech offers three standardized levels of service that can each be customized to ensure we meet your needs completely:

• Periodic on-site support inspections 
• System performance consultation 
• System programming backup 
• System graphics and database backup 
• Software revision installation 
• Priority service response 
• 24-hour emergency service 
• Discounted service rates 
• On-line technical support 
• Unlimited operator training 

• All OpenTech Support features plus: 
• Verification and calibration of each point 
• Building performance and IAQ analysis
• Critical alarm monitoring and analysis 
• Document maintenance and archiving 

• All OpenTech Preferred features plus: 
• Repair and replacement labor 
• Repair and replacement parts